Account and Contact Information
- Name
- Email address
- Organization name
- Phone number
- Job title
- Demo or contact request details
Privacy Policy
Privacy Policy
KAI Care respects your privacy and is committed to protecting the information you share when you interact with our websites, demos, applications, integrations, and healthcare-related platform services.
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Information We Collect
We may collect information directly from you, automatically through platform usage, or from integrations that an authorized user or organization chooses to connect.
Device and Usage Information
- Browser type
- IP address
- Device identifiers
- Session analytics
- Interaction and navigation data
Health and Wellness Related Information
- Wearable device data
- Sleep metrics
- Heart rate and HRV signals
- Activity and mobility signals
- Operational workflow metadata
- Continuity and escalation records
- Clinical workflow observations
- Other healthcare-related operational signals
Integration Data
- Electronic health record systems (EHRs)
- SMART on FHIR integrations
- Healthcare interoperability platforms
- Remote patient monitoring systems
- Consumer wearable platforms
- Operational workflow systems
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How We Use Information
We use information to operate, support, improve, and secure KAI Care.
- Operate and improve KAI Care services
- Provide continuity-intelligence and operational insights
- Support interoperability workflows
- Deliver demos and customer support
- Analyze platform performance and reliability
- Maintain security and fraud prevention
- Develop new platform capabilities
- Comply with legal obligations
We do not sell personal health information.
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Healthcare and HIPAA
KAI Care is designed to support healthcare and operational continuity workflows.
Certain deployments of KAI Care may involve protected health information under HIPAA. In those cases, KAI Care may operate as a Business Associate pursuant to applicable agreements with healthcare organizations.
Not all KAI Care environments, demos, sandbox integrations, or public-facing services are HIPAA-covered environments.
Organizations are responsible for determining whether their deployment requires HIPAA obligations, Business Associate Agreements, or additional regulatory controls.
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Data Sharing
We may share information in the following situations:
- With service providers supporting infrastructure, hosting, analytics, and security
- With authorized healthcare organizations or administrators
- With integration partners requested by users or organizations
- When required by law or legal process
- To protect platform security, users, or operational integrity
We do not sell personal information to advertisers.
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Data Security
We implement reasonable technical, administrative, and organizational safeguards designed to protect information from unauthorized access, disclosure, misuse, or destruction.
However, no internet-based system can guarantee absolute security.
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Data Retention
We retain information only for as long as reasonably necessary to:
- Provide services
- Maintain operational continuity records
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
Retention periods may vary based on deployment type, organization settings, and regulatory requirements.
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Cookies and Analytics
KAI Care may use cookies, analytics tools, and related technologies to:
- Improve website performance
- Understand platform usage
- Maintain session integrity
- Support operational analytics
Users may control certain cookie settings through their browser.
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Third-Party Services
KAI Care may integrate with third-party platforms including:
- Wearable ecosystems
- Healthcare interoperability systems
- Cloud hosting providers
- Analytics platforms
- Authentication providers
Use of those services may also be governed by their respective privacy policies.
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Your Rights
Depending on applicable law, users may have rights to:
- Access personal information
- Correct inaccurate information
- Request deletion
- Restrict certain processing
- Request data portability
Requests may be submitted using the contact information below.
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Children's Privacy
KAI Care is not directed toward children under 13 years of age, and we do not knowingly collect personal information from children without appropriate authorization.
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Changes to This Policy
We may update this Privacy Policy periodically. Updated versions will be posted on this page with a revised Last Updated date.
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